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customer service & Relationship Management

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Image Consortium, your renowned marketing communications and business advisory services company presents our Capacity Building programmes for 2019 aimed at helping staff and management of Corporate Institutions sharpen and improve their skills in the area of Customer Service & Relationship Management.

Following the feedback from patrons and visitors of the 16th International Building Construction and Property Exhibition, the major complaint was about the dissatisfaction with which exhibitors attended to visitors and marketed products to potential buyers. Most of the attendants were not knowledgeable about the products and the customer approach was not done satisfactorily.

With the dynamics of customer appetite, survival in every industry is heavily dependent on how well staff and management are developed to deliver the required services to customers.


At Image Consortium, we believe enhancing the skills of staff to becoming effective and efficient in the delivery of the duties goes a long way in benefitting both the customers and the Institution and it is in the light of this that we are organizing this important training for our cherished clients.

Our training programmes have been practically developed to enhance the service delivery skills for both customer facing and customer support personnel within your institution. We have at our disposal experienced trainers who would give the staff hands on practical training to enable them to have a better understanding of their role.

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